Terms and Conditions
OUR GUARANTEE
We promise you that we will treat every family as our special guest and that you will enjoy your Portrait Experience from start to finish when you get to display your artwork in your home!
By booking a portrait session at Studio McBurney you are agreeing to all these Terms and Conditions. We thank you for your respect.
We are a small boutique business with limited capacity and therefore depend to a very high degree on our appointment times being filled. Failure to ‘not show’ for any appointment has a huge impact on us as a business, and we ask you to please respect this. This means we do require a booking confirmation fee to secure your photography session booking. Please note that weekends are most in demand.
BOOKING CONFIRMATION FEE
A £100 booking fee will be required to confirm all bookings. This can be used towards any purchases you make. This is taken to ensure that the appointments for your portrait session and subsequent portrait ordering appointment are kept and the time with the team is secured. Once your session has been booked it may be moved provided you give us a call. We understand illness can happen at anytime. We always prefer to re-schedule appointments due to illness, as we want to get the very best portraits of your family & children.
RESCHEDULE POLICY
If for any reason you need to re-schedule your portrait session, we are happy to apply your confirmation fee to a new date. In order to retain the project gift certificate you do need to reschedule at the time of cancellation.
CANCELLATION POLICY
Your confirmation fee is non-refundable.
PRIVACY POLICY
Studio McBurney will never sell or share your information with anyone. We only use your information to contact you regarding any applications or to keep you up to date on studio news. You may opt out at anytime by clicking on the opt out button in any of our newsletter emails. By filling out any form on our website or via social media, you agree to be added to our mailing list.
Gift Certificate Terms and Conditions
Now that you have purchased, or otherwise received, one of our Family Portrait Experience Gift Certificates, please note the Terms & Conditions:
1. The Family Portrait Experience Gift Certificate (GC) must be used to attend your photo session within 3 months or it will no longer be valid.
2. The GC may not be used in conjunction with any other discount or offer, and may only be used as described.
3. The GC may not be used to purchase photographs from a previous photoshoot. The GC is non transferable and has no cash value.
4. The GC is valid only for a full family photoshoot, which all family members (both parents and children) must attend. The GC is not valid for newborn or cousin sessions. For your GC to be valid, you must attend both the Photoshoot AND the Portrait Ordering Appointment at the Studio.
5. Our Studio Session Fee is £200. This covers the Studio Session and all of the editing and post production we will carry out on your portraits. It includes preparation of your Preview Show as well as your Portrait Ordering Appointment back at the studio, approx 7-14 days later.
6. Portraits ordered and paid for in full at your Portrait Ordering Appointment are archived. Portraits not ordered and paid for at your Portrait Ordering Appointment are not archived and are generally deleted after 28 days of your Portrait Ordering Appointment. They are not archived for you to buy in the future.
7. Only one GC may be used per family, per session, per year.
8. Diary appointments are subject to availability and Portrait Ordering Appointments must take place within one month of your Studio Session for the GC to be valid.
9. At the time of booking your photoshoot, you will be asked to provide debit card/credit card details. Our studio policy is to take a £100 booking fee to secure your portrait session (and one subsequent Portrait Ordering Appointment) in the diary. This is of course returned to you in full, at your Ordering appointment when you place your order. The booking fee is non refundable should you choose to cancel. Any missed appointments turn your £100 booking fee into a store credit.
10. In the event of cancellation of either your photoshoot or Portrait Ordering Appointment please provide a minimum of 5 working days notice or a cancellation charge will be applied.
11. We understand that brief illness can arise at short notice, particularly with little ones. If you have any doubts that someone is not really up to it, please call us to request a reschedule and we will do our very best to accommodate you.
12. Studio McBurney photoshoots always involve some physical activity, which is undertaken at your own risk. Please advise us if you wish to restrict this.
13. All Sales are final and once your order is signed/paid the order is binding and cannot be cancelled as production is set into motion on saving the invoice.
14. You may not sell or gift the GC to any third parties or via the internet without firstly obtaining the express written consent of Studio McBurney.
15. If you have redeemed a promotional Gift Certificate (either bought at any less-than-face-value promotional price, or, received it as a Prize Draw Winner or Runner-up) Studio McBurney reserves the right, as creator of all portraits, to tastefully use any image created in your session, without prior notice, for the purposes of promotion, publicity or marketing of the Family Portrait Experience Gift Certificate and/or of Studio McBurney and associated business and promotions.
This may include (but is not limited to) websites, social media platforms, exhibition displays both within and without the Studio etc.
16. We will do our best to accommodate requests received in writing / email etc not to use images as soon as practically possible and at our sole discretion.
17. Any more than a 20 minute session “late show” is automatically cancelled as there will not be enough time to create your portraits.
Thank you for your kind understanding.
FREQUENTLY ASKED QUESTIONS:
Do I have to place my order at the time of the portrait viewing (ordering session)?
Yes, this is the time we are able to advise you on getting the best from your photographs, so all of the decision makers in the family should be present. We are, unfortunately, unable to provide multiple ordering sessions.
What are the prices of your photographs?
The full range our products and price list are on our website https://studiomcburney.com/artwork
How long do orders take to complete?
Usually orders are completed in one to three weeks. Holiday times may vary. We take full payment with every order on the day of your portrait ordering appointment.
Do you take credit cards?
Yes, we take all credit cards.
Can I order photographs at a later date?
Yes, you may order products at a time later than the viewing time, but please note that we only guarantee to keep your files for 28 days after your viewing session and any studio vouchers are ONLY valid for the date of your photo ordering session.
Can I bring extended family and/or pets to be in the photographs?
Yes! We encourage you to capture other special people and/or pets
We believe these images are incredibly important and we are happy to include them. Please let us know if your group will be more than 8 people so we can be prepared.
What should I wear?
Please visit our blog post: What to Wear
Your photographer will also be reaching out to answer any questions. For all enquires, please call our studio on 02827641527 - thanks!